Frequently Asked Questions (FAQ)

Welcome to our FAQ section – here you’ll find answers to the most common questions we receive. If you can’t find what you’re looking for, don’t hesitate to contact our customer care team. Relevant policies are linked in each section for your convenience.

Ordering

How do I place an order?
To place an order, simply browse through our collection, choose the item you’d like to purchase, and add it to your shopping basket. When you’re ready to check out, click on your basket and enter your details, including your name, email, and delivery address. Then select your preferred payment method and complete the checkout. Once confirmed, you’ll receive an email with your order summary.

Can I change or cancel my order?
You can request changes or cancellations within 24 hours, provided the order hasn’t been dispatched. After this time, please refer to our Returns & Refunds Policy for guidance on how to return your item. For changes, contact our customer care team as soon as possible.

What is your order cut-off time?
United Kingdom: Orders placed before 2:00 PM (GMT), Monday to Friday, are processed the same working day.
Orders placed after this time, or during weekends and public holidays, will be processed on the next business day.

How long does delivery take?
Delivery times within the United Kingdom are as follows:

  • Orders are processed within 2–5 working days

  • Transit time typically takes 5–9 working days

  • Estimated total delivery time: 7–14 working days from the date of purchase

All parcels are sent with tracked shipping for your peace of mind.

How can I track my order?
Once your order has been shipped, you’ll receive a tracking link via email. You can also track your order via our Track Your Order page on our website.
For more information, see our Shipping Policy.

Payment

What payment methods do you accept?
We offer a selection of secure and convenient payment options:

  • Shop Pay: Fast and secure checkout with Shop Pay.

  • PayPal: Secure and easy online payments through your PayPal account.

  • Credit & Debit Cards: Visa, Mastercard, American Express, Maestro

  • Digital Wallets: Apple Pay, Google Pay

  • Klarna: Buy now, pay later with flexible payment options

Is my payment information secure?
Absolutely. All payments are processed using secure encryption technology through trusted providers. Your card details and personal data are handled with the highest level of protection in compliance with industry standards.

Returns & Refunds

What is your returns policy?
We only accept returns for items that are defective, damaged, or incorrect upon delivery.
For change-of-mind returns or unwanted items, customers may return products within 30 days, but the customer is responsible for all return shipping costs.
All items must be unused, in their original condition, and returned with all tags and packaging intact.
For more details, please see our [Returns & Refunds Policy].

How do I initiate a return?
To start a return, please email support@maroecollective.com with your order number and a description of the issue.
Our team will review your case and provide return authorisation and instructions if the return is approved.

How long does it take to receive a refund?
Once we’ve received and inspected the returned item, approved refunds will be issued to your original payment method within 7 working days.
Please note that your bank or payment provider may take additional time to process the transaction.

What if I receive a damaged or incorrect item?
If you’ve received a faulty, damaged, or incorrect product, please contact us immediately with your order details and photos of the issue.
We’ll make it right by arranging a replacement or issuing a full refund, including shipping costs where applicable.

Contacting Maroé Collective

How can I contact customer support?
We’re here to help!

Business Name: Maroé Collective
Address: Kämpegatan 41, 45 132, Uddevalla, Sverige
Email: support@maroecollective.com

Customer Service Hours: Monday to Friday, 08:00 AM – 4:00 PM (GMT)
We typically respond within 24 hours.

Contact Form: Contact Us

Can I leave feedback or suggestions?
Yes! We value your input and are always looking to improve. Simply email us with your feedback, and our team will review your suggestions.